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Terms and Conditions

:: Terms & Conditions ::

Additional Information

Use your PNR No for all communication with Chartered Bus. Your PNR No. serves as confirmation of ticket status.
Carry a print out of this e-ticket and Present it to the bus counter at time of check in.
Carry photo identification, you will need it as proof of identity while checking in.

Boarding of Passengers

Passengers shall report at the boarding point at least 15 minutes prior to the scheduled departure time. Passengers who do not report on time will be termed as NO-SHOW passenger and will be denied boarding and Not entitled for any refund of the ticket amount any how. Chartered Bus reserves the right to deny boarding to passengers who are under the influence of alcohol or owing to any misconduct of behavior/critically ill/stretcher borne which may not be deemed safe for travel by Chartered Bus.

Photo Identification

Passenger shall present valid e-Ticket along with a valid photo identity card of at least one of the passengers of the group issued by one the government authority otherwise they will be denied boarding and not entitled for refund.


Passengers should not carry any goods like weapons, inflammables, firearms, ammunition, drugs, liquor, smuggled goods etc and any other articles that are prohibited under law. Maximum baggage allowed per passenger is 15 Kg, Excess baggage will be charged as per Chartered Speed Limited rules. Chartered shall not take responsibility in the event of loss or damage to the passenger luggage. Chartered reserves the right to disallow any excess baggage carried by the passengers. Chartered highly recommends that you remove all valuables (cameras, jewelry, money, electronics, perishables, etc) and medication from your luggage. In case, the passenger decides to carry any valuables against the above advice they will do this at their own risk and shall not hold Chartered Speed Limited responsible for any pilferage/ damage etc. to such valuables. Chartered Speed Limited assumes no liability for wear and tear to luggage any guest with medical condition or history will travel at his / her own risk and consequences.

Delay of Service

Chartered Speed Limited may delay a bus without any prior notice in case of circumstances beyond its control. In such circumstances Chartered Speed Limited delays a bus more than 2 hours. Chartered Speed Limited may reschedule the journey on the next Chartered Speed Limited service in the same sector subject to availability without any extra charge based on the passenger's conveyance or enable the full refund of the ticket as paid by the passengers. The passenger will have to cancel or reschedule the ticket before the departure of the delayed service else the ticket will become a NO-SHOW and will not be entitled to any refund or reschedule. Chartered Speed Limited is not responsible for the delays caused en route due to unavoidable circumstances like traffic jams etc.

Cancellation Policy

Cancellation Cutoff Time Cancellation Return Amount
Between 0 To 4 Hours
Between 4 To 8 Hours 20 %
Between 8 To 12 Hours 40 %
Between 12 To 24 Hours 60 %
Above 24 Hours 80 %

We may cancel a service without any prior notice in case of circumstances beyond its control. 
In such circumstances we shall either reschedule the journey for travel on the next service in the same sector, Subject to availability without any extra charge based on the passenger's conveyance or enable a full refund of the ticket as paid by the passenger and shall be under no further liability to the passenger.

Passenger may cancel their ticket minimum 4 hours before the Pickup time.
The passenger will be required to collect the refund from the point of purchase.

The cancelled ticket amount is refunded by the respective bank subject to terms and conditions of the bank.



In case of any breakdowns in route, we will refund the amount on a prorate basis at the our booking counters situated at the origin or destination of the journey. We will not make any alternate arrangements of travel for breakdowns en route. We are not responsible for any breakdowns of audio, video and air conditioning equipment en route or in the middle of the journey.


We do not allow any pets on board its service.

Contact Information

Chartered Speed Limited Helpline 24 X 7: 0731 42 88 888
Chartered Speed Limited Customer Support Email (Response Time 3 Working Days)

Cancellation Policies
  • Less than 4 hours from the station departure time: 100 % Cancellation Charges
  • Between 4 Hrs to 8 Hrs from the station departure time: 80 % Cancellation Charges
  • Between 8 Hrs to 12 Hrs from the station departure time: 60 % Cancellation Charges
  • Between 12 Hrs to 24 Hrs from the station departure time: 40 % Cancellation Charges
  • Between 1 to 3 days before station departure time: 20 % Cancellation Charges
Refund Status
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